The Cove - Bourne End Reviews

6A-6B Furlong Road, Bourne End, Buckinghamshire, SL8 5DG

Check availability and book online

Reviews are written by customers after their visit.

4.1
143 reviews

Filter by treatment

Filter Reviews

Treatment

Filter by rating

Rating
Filter by rating

Verified reviews

Written by our customers, so you know what to expect at each and every venue.
I have given 5 stars except for the manicure (which did not happen at all) as I always get good treatments here. But this time was very strange. The salon rang to take a deposit. Then they rang to cancel, on the morning I was supposed to have my manicure, 2 hours before. Then they said they could not refund my deposit. They said it would be applied as credit but I’m not sure I want to book here again now. I understand staff sickness, but return deposits if you cancel on customers.
I did not have Chloe? Unsure why that name is attributed. The treatment was poor, ill prepared, the therapist ignored me when I spoke and dropped wax on my face and said nothing no apology. She seemed to lack confidence and skill.
I really wanted to like this place. But the manicure was really bad. It’s patchy and the gel is so thick that it’s uncomfortable, I need to find somewhere to remove it asap. Shame as it’s quite expensive. I want a refund.
Overall the massage was fine and enjoyable enough but it wasnt tailored to pregnancy unfortunately, e.g. there were no supporting pillows, which was a shame and made a bit more uncomfortable.
Unfortunately, this was a disappointing “luxury pedicure experience”, not worthy of £60+ per the price list. The facilities are poor (at-home, portable foot bath), the water was scolding hot and the treatment took place in a room that was not set up for the experience (you have to hold your legs up the whole time, which I found quite difficult for 1hr even when switching legs every 5 mins or so). Cuticle trim was aggressive and painful. I really like The Cove, Beaconsfield - try there instead!