I have given 5 stars except for the manicure (which did not happen at all) as I always get good treatments here. But this time was very strange. The salon rang to take a deposit. Then they rang to cancel, on the morning I was supposed to have my manicure, 2 hours before. Then they said they could not refund my deposit. They said it would be applied as credit but I’m not sure I want to book here again now. I understand staff sickness, but return deposits if you cancel on customers.
I did not have Chloe? Unsure why that name is attributed. The treatment was poor, ill prepared, the therapist ignored me when I spoke and dropped wax on my face and said nothing no apology. She seemed to lack confidence and skill.
I really wanted to like this place. But the manicure was really bad. It’s patchy and the gel is so thick that it’s uncomfortable, I need to find somewhere to remove it asap. Shame as it’s quite expensive. I want a refund.