The Cove - Beaconsfield Reviews
15B The Broadway, Penn Road, New Beaconsfield, Bucks, HP9 2PD
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142 reviews
I bought a multi visit gift card for my wife at this Spa and she was unable to use them all during Covid, however, she was promised that this wouldn’t be a problem. She went for a pedicure recently and this was covered (after a long unpleasant argument) under the gift card but all remaining ones were cancelled. Customer Service! She has been using this Spa for 20 years and she will now use a different Spa in Gerrards Cross.
Do not come here to have your nails painted.
I went in to have a simple colour of paint to showcase my new engagement ring , not only was it poorly painted on but it also started to crack within 2 days.
I called up and got rebooked in, during the appointment the lady had to try twice to get the paint on my nails. When she tried to add a top coat the first time it was dragging the colour pigment and showing the natural nail. So she redid the nails and didn't put a top coat on.
After a day the nails were peeling, the colour hadn't fully set and it was losing its blue and it was chipping by simply brushing the nail.
When I spoke to the manager for a refund they refused and said I could come back in however after wasting almost 2 hours of my time I wouldn't come back.
No resolution was met and no apology was made.
Lavender and Stone was good.
Now Cove who provide appalling customer service - they couldn’t actually care less.
Had a lovely facial at the cove and I will definitely be back, staff were super friendly, a lovely place!
I went on my birthday. The staff were nice and friendly. I'd like to really thank Kerry i had never had anything done before but she left me feeling fully relaxed and eased all the pain i had from playing football. especially in my back! I would definitely recommend her and this place :-)
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