The Cottage by Bluewater Spa Reviews
Best Western Plus The Connaught Hotel, 30 West Hill Road, Bournemouth, Dorset, BH2 5PH
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4343 reviews
The massage was amazing and the facilities are excellent - such a relaxing day
Lovely spa, with great facilities, including pool, jacuzzi, steam room and sauna. There weren't many loungers around the pool, but there was a lovely relaxation room. Fantastic massage, really attentive and just what I needed, with helpful aftercare advice.
Treatment by Hannah
Greeting at hotel reception was great. Greeting at Spa was lacking in welcome. Good pool but no atmosphere, no space to relax, no life in the atmosphere, far too busy for the small space!
Food was just adequate, service in restaurant by a lovely waitress was warm and good.
We were shocked to discover the spa did not offer myself and wife robes, despite seeing all other guests wearing them! When I enquired this, the receptionist told me they didn’t have any more and we should have taken them from our room at hotel. She then walked off looking like she couldn’t care less. We later discovered our room didn’t have robes either but the hotel receptionist didn’t care either because apparently it wasn’t an executive suite. Shocking seeing as we paid over £250!
2nd time myself and daughter have been, very welcoming leave feeling relaxed.
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