There was a delay at their end but all in all it was good
Had booked appointment for spray tan the day before flying out. The appointment was made about 10 days to 2 weeks ago, received confirmation emails, confirmation texts etc. It was all good to go. Then, they called me at 20:00 last night to cancel saying the therapist was ill. Now, while I understand that people get sick, I was not impressed that there was such a late warning and no attempt to provide another therapist. I had selected this place based on good reviews, popularity and location, so I could squeeze it into my busy schedule. Now I have had to try to get a last minute appointment closer to home and risk it. With a place this popular, I would have expected they could have provided someone else to do what is a quick service. Certainly I would not have expected such a late cancellation. Disappointing!
Was accidentally double booked, however the staff were very nice and gave me a complimentary manicure on top of my haircut when they rebooked me. Very pleased.
Really sweet place. Hairdresser was really nice, facilities clean and peaceful.
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Sadly the lady was distracted between cutting my hair and another customer so the whole experience felt extremely rushed. Unlike other hairdressers I have been to in the past, there was no proper consultation about what I wanted/suggestions from her before getting my hair washed and I left feeling disappointed.