Decent customer service, and efficient service.
Vicki gave me very relaxing massage and she is lovely -:)
Very rude staff who can barely speak english. I booked a pedicure for £30, first of all they called me to say my appointment was no longer available (whatever that means) so I had to reschedule. When I arrived I was told it would be an additional £20 for soak off which is absolutely absurd! I pay £5 down the road and if all other salons, at this point I just agreed as I had no choice once she had started working on my feet. I was then told it was an additional £5 to remove the skin off the soles... from my understanding that is exactly what a pedicure is! I was outraged. DO NOT GO TO THIS SALON, terrible conditions, rude stuff and overpriced rip off merchants.
the actual manicure was well executed and they took care of my nails. however shellac colour choice was so limited, and even when i chose a purple colour - it was not the same as the sample and the varnish brushed was broken for it. they carry out other treatments in one big room - hair cuts, facials etc so one moment it is relaxing and quiet and the next everyone is around and being pampered in a different way... quite strange!
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The Chelsea Day Spa is definitely the perfect place to get a good massage. Everything was perfect.