Kind ladies working hard in difficult circumstances (with the masks on). More a no frills rather than luxury experience. My hair dresser couldn't speak much English which made things trickier. I wanted touseled waves at the end and had to rejoins her to use heat protection spray and serum. Didn't quite look like the picture I showed but she took the time to go over it again with a curling wand for no extra cost. The threading booking was refunded and didn't take place as only haircuts are allowed at the moment.