Poor appointment management & service. The appointment began 15+min late:the client before me wanted additional services done that had not been pre-booked & the manager agreed to that, which had a knock-on effect on my appointment, and another stylist - not the one I had originally booked- had to be brought over from another salon to cut my hair. Poor hand hygiene:no hand sanitiser dispensers available; clients hands sprayed with a disinfectant but not enough. I did not see the staff wash hands.