Most of the time I've been there, the waxing has gone well and the staff have been super friendly. But I had a bad experience the last time I went. A worker waxed a part of my body that I hadn't asked her to and she completely missed my eyebrows. I really wasn't happy with the result.
Nice massage with good pressure and felt like every muscle was worked. Could hear some noise from downstairs but it wasn’t too distracting so the overall experience was still very nice.