The whole point of an online booking system is to allow working women in central go for last minute appointments on their lunch break. I arrived and was looked up and down by all staff like I was a bizarre intruder- all because my booking had not yet reached them [had a confirmation email and order reference number on my phone] So quite a dismissive start. I have had salon waxes for 10 years and never have I been made to feel so uncomfortable by disparaging comments by a beauty therapist. It was extremely painful. Large sections of my upper inner leg were missed [bikini wax] and i was told I'd have to pay extra- !? Never in my life has a salon missed this area. So for 36 quid I thought this was a real joke. Will never come here again. Pay the same or Less for the full job and somewhere friendlier.