The Beauty Clinic - Kingston

Great service

Overall, the least relaxing pedicure I've ever had. Nowhere to sit and wait for my treatment, eventually they found me a chair. Then there was a 15 minute delay where the person supposed to be doing it disappeared, her colleague went and chased her up. She had the foot spa around the wrong way meaning I scratched my feet initially putting them in. She turned it around when I pointed it out. She then hurt my toes when doing the pedicure and eventually I had to ask her to stop. I had paid and confirmed a luxury pedicure with foot massage, but she started to paint my nails before doing the leg massage. When I pointed it out she said they do the foot massage after polishing the nails.. when I questioned further, she was still adamant. But I insisted as I wasn't having shellac. Got offered a cup of "soothing mint tea" which arrived about half way through the hour treatment. When I pointed these things out to the senior woman she simply smiled and said I was there to relax, so relax. Couldnt wait to get out of there and if hadnt have paid already with my Treatwell voucher I would have walked out sooner.

Friendly staff

Very pleasant experience and good service!

I booked an appointment for 10:30 as the Salon opens at 10. When I got to the salon it was closed, checked my email to find my appointment had been moved to 11. No apology nothing. My nails are of an ok standard bit sloppy round the edges.