The Beautiful Nails Studio Reviews
28 Tottenham Street, Fitzrovia, London, W1T 4RH
Check availability and book onlineReviews are written by customers after their visit.
1193 reviews
I love my nails! Every little detail was taken care or, i will definitely be coming back!
Hard Gel Extensions & OverlaysShow all…
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Improved troubleshooting required for prepaid booking issues which does not leave the customer to sort out the problem as the middle man.
Overall, the manicure service was satisfactory and I have attended this salon many time before and have never had any issues. The gentleman who did my nails was very meticulous and did them at a timely pace.
However, there needs to be improved online booking experience or at least a standard protocol or set advice for the salon to give when the booking experience does not go to plan. I prepaid online, however, the salon said they did not receive the booking, despite already having the treatment and they did not really help me in solving the issue. I asked what would be the best solution; whether to contact Treatwell but I did not really get any help how to resolve this problem. Plus, this was in front of the other customers in which I looked like I was in the wrong and did not prepay. Perhaps, this was because the salon had said this had only happened to them once before. They showed me on their calendar I was not booked for the date and time, despite already having my treatment.
Subsequently, I contacted Treatwell who stated my booking was correct, I prepaid online and the studio should have had the booking. Treatwell said the salon does in fact have my booking details in their calendar.
Either way, the salon or Treatwell said it was the other party who was in the wrong, however, in the future there needs to be a more robust way to protect the customer, such as advice what to do in this situation. As the customer, I ultimately had to settle this issue - when it wasn’t a booking error on my behalf but more a miscommunication between Treatwell and the salon. It gives a poor experience for me as a customer who would not want to use either in the future as no one wanted to admit responsibility, help or accept accountability for the problem.
Gel Nails Manicure
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