Horrible and rude staff! never ever go there again, I was humiliated by a few girls who clearly hate their jobs and do not care about the place, shame on you people!
When we got to the spa my girlfriend was told to follow one of the treatment staff into a treatment room and started to call her Peter. My girlfriend said that her name was not Peter and that we booked treatments for both of us and at the same time in the same treatment room. The mistake was rectified once the treatment staff at the spa noticed they had the wrong customers.
As we were in a rush to attend the spa on Saturday 13th Dec, we forgot the lastminute.com voucher.
because of this we had to pay for the spa day at the Banatynne Spa which cost £57.10 for both of us. The Lastminute.com / Wahanda Spa voucher cost us £79.00 for both of us. The reception staff were very good but looked to be over worked.
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The treatment itself was great. The staff were friendly and were good at what they do. However, we booked for two 30 minute treatments. The staff member arrived 10 minutes late for the first session and then I had another 5 minutes to get ready. The treatment itself lasted for about 10 minutes. My friend's treatment lasted about 15 minutes. So this was terrible value for money and just not what I paid for. Disappointing experience.