The Bannatyne Spa Kingsford Park Reviews
Kingsford park, Layer Road, Colchester, CO2 0HS
Check availability and book onlineReviews are written by customers after their visit.
15 reviews
Really enjoyed the day. The treatments were perfect and was treated with respect by the staff at all times. Would definitely come back again.
Lovely place. Treatments are amazing and so is the food. The facilities are the best around for a Spa especially the pool area.
Amazing day had by all of us. The food was amazing. The treatments were great. And the pool side was amazing. Have booked again.
I booked a superior bliss day for 2 during a special offer with my sister as both our daughters were turning 18 and we thought this would be a special treat for them. I hadn't read any reviews but seemed to be very good value, and have only been to The Sanctuary before on a Red Letter day (won).
The welcome could have been better, we kept having to flag staff down to ask questions as the menu wasn't clear what was included in the 2 course lunch. The food was very fancy - too much for my daughters tastes!
Unfortunately my sister suffered a puncture en route and so was very late (12:45) but the staff did re- arrange the massage they had missed and also got their food ordered, although again they weren't told they could have a mains/pud rather than starter/mains so ordered puds and paid for them! :-(
The 3 treatments were lovely, although we all got different levels of service, I think my therapist for the manicure/facial (Donna) was excellent and my nails look great!
On the negative side we were very uncomfortable sitting at lunch in rather wet robes, the lunch service was appalling and although I'd like to go back for treatments I'd rather not bother with lunch! My sister and neices starters were brought out before anyone had taken a drinks order, my wine appeared with a fruit fly in it - (this was changed no fuss), my daughters burger was like a bbq gone wrong - charred on the outside, pink in the middle, and then it was ages before our plates were cleared, this itself being requested and then the staff member took 2 plates away and forgot to come back for the other two.
Eventually the puds arrived but we ended up sending the girls away to use the spa while we complained/paid the bill. This involved us going to find someone, we were initially offered the bottle of still water off the bill then the house manager came out, this was the same person that only cleared half the table! She offered us all the soft drinks free, at this point we just wanted to get back to our day and warm up so we accepted.
I think the spa itself is great but obviously there was a lack of service in the restaurant, no-one wants to waste precious spa time sitting around waiting for food, especially when half their party have only just got there!
We arrived at Clarice House am to be greeted by a very pleasant young lady who guided us through to the communal gathering (resturant) area , where other people were happy sitting at tables chatting + drinking coffee . The young lady introduced herself and took our order for drinks, she also left us to chose our 3 coarse lunch from the menu, which I must say had a very varied chioce.
We as a group of 4 were then given a tour of the premises also our gowns and slippers for use for the day, we were also given our keys to our lockers ( unfortunatly we had to share a locker between 2 )
I do think we should have had a locker each ( but did not comment at the time, but would in future)
Our treatments . which ranged from full body massage , facials,reflexoligy, manicures, pedicures
were given in a friendly and discrete manner......... all staff were informative with all the treatments............
Our 3 coarse meal was excellent , presentation was excellent , compliments to the chef and to the waitress who served us.
Our afternoon was taken up with more treatments and and chatting to the staff , who were very friendly.
We left the spa feeling relaxed and happy with our day. We felt it was well worth the 1 hour drive and the price of the whole days treatments.
What we feel could be improved would be : Locker for each person attending spa also to supply enough towels to go round............ as they were waiting for a delivery on this day so hence no towels, but I would like to add this did not spoil our day in any way.
We have visited many spa retreats over the years and I would like to say we found Clarice House one of the better retreats and look forward to our next visit.
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