The Bannatyne Spa Burton on Trent Reviews

Centrum 100 Retail Park, Wellington Road, Burton on Trent, DE14 2WG

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Reviews are written by customers after their visit.

4.1
11 reviews

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Written by our customers, so you know what to expect at each and every venue.
Bought a spa day with two treatments for four ladies, poor excuse for a spa, more like a communal gym/pool with the public, nothing special. We all had a massage, and all came out aching as very rough , in a dual room which was nice , but the therapists didnt communicate while providing the massage. we looked forward to our facial but that included a rough neck and shoulder massage ! and in and out in 20 minutes even though it states its minimum half hour. Very basic service provided and not a spa experience i would recommend.
A mixed day. Started by having to wait around in reception as we were told they were short staffed. Used the pool area and it was quite good apart from the jacuzzi having several areas where the paint was missing. We had booked a lunch for a specific time, but when we got there they had not even started to prepare it so it was no quicker than actually just turning up and ordering food. Went for our treatments and was shown into a waiting room and told to help ourselves to coffee. Would have been nice if they put some cups in the room to enable this to happen. Obviously a cost cuttting exercise, like not having enough staff. The treatments were very good as were the staff performing them. Overall not an experience that I would rush to repeat as the service side lets the place down. I also thought that having to pay £2 to get a towel and dressing gown on top of the £75 for the day was just money grabbing.
Super Spa, lovely ambience and helpful friendly staff, don't be put off by the location. First Spray Tan ever, so needed taking through the procedure! Which was done very well and completed satisfactorily. Excellent value for money.
I loved all of the day, the staff were very friendly. The treatments were very good. A bit unsure of the scalp massage though - felt a bit like the therapist was looking for nits not massaging!. However maybe thats what a scalp massage is supposed to be like! very good and relexing day out!
The building was functional . the changing room and pool area were clean and everything you needed was available. The treatment areas were again functional but not luxurious. The treatments were very pleasant and I felt very relaxed after these. Good value for the day. The cafe prices were reasonable for food and drinks. the gym looked good but I didn't use any of the gym facilities or attend any classes.