I title this- TIMING IS EVERYTHING
"You're an Hour late!! We have had to reschedule other clients because of you!!" Said the lady at the desk.
I use to go to TN a lot when I was working in the Cheshire Area.
Teya, was the therapist I used to see. Fantastic woman! A good laugh and made you feel so comfortable and welcome and above all RELAXED!
Recently I have undergone surgery on my arm- I have moved jobs- dealt with a loss of a friend...all before the Christmas period.
Finally, I thought, 2 weeks of no work calls- emails- miserable people.
A day just about me.
I was booked in for my usual Deep Tissue massage- of which I hadn't had in a long time!- I was looking forward it.
But, as some of you can relate the Christmas traffic and the parking and the crowds.
As I am ploughing though the town of frantic shoppers. I called the salon to inform them. Of course I wouldn't call whilst I'm driving. But I called.
When I arrived- I felt like the shit had hit the fan. Like I was late for a shift or something on my old restaurant job back when I was 16!
I was greeted with a bollockin'- and not in the humorous sense- more like your mother has caught you sneaking out of the house when your suppose to be grounded, Bollockin' (I haven't felt like that in 15 years)
I thought to myself as I walked in- well this place looks a little different- and the woman shouting at me I have never met before. I questioned whether or not I had walked into the right place.
As I'm ushered into the therapy room feeling like I'm about to sat down with the boss.
I couldn't help but feel upset- I was In two minds whether or not just walk out and say "stuff your massage!" But as a libra I see two sides to everything and I believe in letting things balance out.
In came the therapist- young and new- there it is again-
"She was an Hour late!!" Shouting all over the salon!
I may as well have had a big sign on my head when I came out of my massage as 'the dick who was late for her appointment'
-I did not feel the slightest relaxed.
- I was not asked if my medical history had changed.
-I was not made welcome, as a paying client.
-I could hear every word you said through the thin walls of your room extensions.
Heaven for bid if I booked my usual Hollywood wax- you'd have ripped my genitals off and told the rest of the world the bald eagle in the room 2 was late for her appointment!
Ask yourself have you every been late before?
I was more than happy to wait or to have even rescheduled if it was such a big deal.
Worst returning experience.
Well done on expanding business and increasing your clientele- just remember to maintain your standards and customer satisfaction levels.
It would have been nice if you had asked how I was doing after the massage or to have seen if I was alright when I sat down in front of you in the waiting area.
I had high blood pressure and felt quite nauseous.
I also wished you a merry Christmas.
No response. Not even a smile.
A shame really. Because I never shouted at you.