Everyone was very welcoming and friendly. The actual rooms behind the nail salon are suitably serene with lovely heated massage beds. The massage itself was AMAZING - Tan is so talented. My only quibble was that I wasn't asked if I had any physical problems before the treatment started - I have issues with the discs in my spine causing me pain and had to tell Tan to avoid the area during the massage. Other than that, it was very good indeed .I'll be back.