Thai London Therapy - Marylebone Reviews
60-61 Rossmore Road, Marylebone, London, NW1 6RB
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5944 reviews
The salon has moved downstairs from where it is previously, and if you have the room next to reception you can hear everyone coming and going. But the staff are lovely the treatment very good and great value so would still recommend
Thai Massage
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This was my second massage in as many weeks - I had been so impressed by the first massage that I was keen to return as soon as I could! The first massage I went for had been deep tissue, which turned out to be a combination of thai, hot stone and deep tissue. This time I went for a swedish massage, which again, was a combination of thai and deep tissue! (I specifically asked not to have the hot stones). So, I enjoyed the massage and there is no doubting the ability and strength of the therapists but I do question how the various massages on offer differ from each other. Despite this peculiarity, I had a great massage, only slightly disturbed by the conversation going on in the treatment room next door and in the reception. I was also a bit put off when I first entered the centre as there were two young men in jeans and trainers in the reception, one who appeared to be the receptionist. Nothing wrong with this at all but it just impacted on the ambience a little. The massage bed (which is beautifully heated) was not properly set up so my face was touching a metal rod when I was face down - the therapist did adjust this when I mentioned how uncomfortable it was and explained that it was broken but I feel this should have been checked before the massage began. Overall though, an excellent massage and would thoroughly recommend.
Swedish Massage
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I visited Thai London Therapy after about 18 months so had a good bench mark of what to expect. My appointment was at 10am and I managed to get to the venue early at just past 09:30am. I believed the venue to be on top of a gym behind a cafe, but the cafe was now an extension of Thai London Therapy but had a shop sign of "The Rossmore". It was first confusing but then in the shop window had a cheap marker board with Thai London Therapy in the window. The owner kindly greeted me on arrival into the shop and I was offered some water. As I was early, everything was no prepared in terms of staff had not arrived yet but I was happy to wait.
The therapist who would be treating me arrived just before 10am and escorted me to the therapy rooms above the gym behind the shop. I thought I would be treated in the new therapy rooms in the shop where I sat and waited. The sign-age and operation which is clearly all operating as one business but the different trading names is not professional and is confusing for customers.
The therapy room itself although a little cramp was adequate and the therapist was friendly. I had the signature treatment that I believed to consist of a 30 minute body scrub and a 90 minute massage that I paid and booked for in advance using the best spa, beauty and therapy booking website, "Treatwell".
However, I was disappointed on a few things which from a bench mark from having been thoroughly satisfied on a previous visit left me feeling cheated and unhappy.
Firstly, the body scrub lasted more nearer an hour. Not the 30 minutes as advertised and paid for.
Secondly, the massage lasted only 45 minutes as opposed to 90 minutes and was rudely cut short by the therapist because an oriental lady outside the room shouted some words in what I believe to be Thai and at that point my therapist stopped the treatment and finished up. If the treatment time was not available, then this could have been communicated at the beginning of the treatment and/or should not have been allowed to have been booked on Treatwell. This not only damages the business reputation, but also the booking system of Treatwell and this is disappointing not to mention to the customer who's relaxing experience was taken away.
Thirdly, there were no slippers to go to and from the shower room and the therapy room which meant I had to walk on the floor where everyone walked with their shoes that was unhygienic and what it meant was the salt granules stuck back on my feet on return back to the therapy room from the shower. To remedy this, the therapy room floor should have been wiped whilst the customer is in the shower and disposable slippers should be provided.
Fourthly the clock in the room did not work, so not good for the customer to check the time and all this requires is a change of battery.
Fifth - no rest was provided for to the customer after the treatment as it is quite usual and professional to allow a few minutes for this and to be offered some water. This was not provided and the staff were more intent on preparing for the next customer. This is poor customer service and really takes away the tranquil experience. Having left quite hurriedly that felt like I was pushed out, I was quite shivery and cold having had to get up quickly, change and leave the venue.
Sixth, the gym downstairs played quite loud dance music at times and Thai London Therapy should look into sound-proofing the rooms as a simple and effective solution and/or create a door from the steps to the therapy room that should cut the noise significantly.
Seventh - I clearly stated to the owner who asked me before the treatment the areas of focus being my neck and shoulders and during the treatment, only 5% of time was spent on this specific area and this was disappointing.
Eighth - my wrist band with some eastern beads broke as I took it off in the therapy room. Being hurriedly asked to leave, I didn't get this back as I could have fixed it and it had sentimental value and in truth I forgot about it too.
Ninth - On leaving the venue, I saw the owner escorting another customer. She knew I was leaving earlier than my allocated and paid for time and asked me how I was and I just nodded my head, smiled and said it was okay as I was quite dizzy having got up so quickly, changed etc. She then said when I come next time, I would be given the extra time that she was aware of I did not receive.
The body scrub was very good and it was my first ever experience of this so bear in mind I cannot bench mark against this. The therapist spent a lot of time on my legs and it would have been good if there was equal weighting of time to balance the time spent on each area of the body. After the body scrub with the salt solution, I was given a robe and a towel and asked to shower. The shower facilities were clean but the disappointing this as mentioned above was the amount of time used on the body scrub and no slippers provided. I am encouraged to have a body scrub again as the experience was pleasant.
The massage offered was a mix of Thai, hot stones and aromatherapy oil. The Thai was good as the therapist kneaded and stood on my back. The hot stones only lasted a minute or so and time was wasted in getting the stones which were in another room and bringing them. The oil felt good and the therapist used a good degree of weight pressing into my body. Again, the disappointing aspect was that so much time was spent on my legs and not enough on my shoulders and neck. Followed by the fact that only 45 minutes was spent on the massage made it all feel rushed. The therapist didn't apply an equal amount of time on each area of the body and everything felt rather erratic because for example, one arm was done once and the other was done twice, more focus on one leg and less on another as opposed to an equal and symmetrical amount of time. This could be due to the therapists inexperience.
Overall, I think 18 months ago when I first came to this venue, it was new and up-coming business and the focus was on customer service and providing a truly tranquil and relaxing experience. I believe on expansion and focus being profit, Thai London Therapy falls short of what I paid for was a signature treatment, the best treatment and most expensive Thai London Therapy offer. The time being cut short being the most significant issue including all the other 8 points above make me less inclined to use Thai London Therapy again. I have been very honest and detailed in my experience and as a useful note for other customers, I would advise to bring along some flip-flops, don't be surprised to be rushed, to leave feeling far from relaxed and I would not recommend a signature/premium service as you're not treated with anything that would warrant that type of expectation for the money paid.
Body Exfoliation Treatments
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Had the couples tailor made deep tissue massage and it was great! Just what we needed. The ladies who did the massage listened to what you wanted. The overall experience was spot on. We would definitely recommend!
Deep Tissue Massage
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I am a regular at this spa, love it they always do what you say, perfectly. The discount Treatwell provides is always helpful!
Deep Tissue Massage
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