Thai London Therapy - Marylebone Reviews

60-61 Rossmore Road, Marylebone, London, NW1 6RB

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Reviews are written by customers after their visit.

4.5
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Written by our customers, so you know what to expect at each and every venue.
I've been to Thai London Therapy Marylebone many times over the last year or so and while every massage I've gotten has been great, I have to say that my latest massage with Angie was absolutely phenomenal! She asked me a lot of questions before the massage to understand my problem areas and then she told me what her "plan" for me was before we started. I really liked this, it shows how caring and professional she is. She said that she thought "stepping" would really help my back, and boy was she right! She spent a solid 20-30 minutes doing that alone, and it felt amazing! Thank you so much to Thai London Therapy Marylebone and Angie for another great experience: the music, aroma, and general ambiance (not to mention a perfect massage).
It was a great experience. I had a deep tissue/ hot stone massage. The therapist worked on my problem areas. I am pleased .
Extremely disappointed in this place. I've booked several massages through Wahanda and had booked with Thai London Therapy in the past by booking straight through the salon itself. I needed a receipt for my last two appointments for insurance purposes, and had forgotten to get an actual receipt from the salon when I went for the appointments. I received two massages - one for 49 GBP and the other for 35 GBP. After stopping by the location and talking to someone who I believe was the assistant manager, I was told that I would be contacted by the owner. He was very helpful, but explained that he couldn't do the receipts himself. About a week passed and the owner did not reach out. I contacted them again, and they responded that I could only get a receipts for 39 GBP and for 25 GBP, because that is what they report in taxes, and wahanda takes the rest in commission. This is not mentioned anywhere on the site, and as far as I am concerned, I paid 49GBP for a massage, not 39 and then 10 to Wahanda. I called them after the owner again responded by email saying they could do nothing more and spoke with her. She proceeded to repeat the same message, and that I needed to talk to wahanda to get a receipt. I explained to her that Wahanda did not provide the service, Thai London Therapy did, but that did not matter and she continued to speak over me. I stated that I would be sure to leave a review so that others are aware of this. She then said I was blackmailing her and threatened to call the police. I've never experienced such a lack of service or threats of this nature for wanting to leave a review online. The massages were ok - not wonderful, not awful - however, the owner is clearly extremely unprofessional and untrustworthy. Unsurprisingly, I will not be returning here.
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This was such a wonderful massage. It was my first thai massage and I was not disappointed. I had a lot of tension in my neck and upper back. The therapist got straight in there. It was quite deep work but it was what I needed. The staff were all extremely friendly and professional and very accommodating. I highly recommend.
Booked a deep tissue massage and got exactly that! Only place I have visited in London where you leave feeling like there has been some benefit other than just relaxation! The therapist was very friendly and knew what she was doing - the pressure was intense as a deep tissue massage should be - at points uncomfortable, but only because she was working out some extreme tightness I had in my legs and shoulders. The combination of thai massage, oils and hot stones combined perfectly, and I left feeling invigorated, much looser and a bit sore- today I feel like I've had a good workout! I wouldn't recommend this massage if you just want to relax and be pampered, but if you are in pain or discomfort and want to feel better, this is the place to go. Will definitely be back!