The 1st time I came was absolutely amazing, it was soft as I asked and very relaxing. The 2nd time I took the exact same massage but it was awful, it was soooo painful, when I told the practitioner it was too much for me she massage my head until the end of the hour (I wrote in the presentation paper that I like the head). So I had 30min of head massage, she wanted to please me but it was really too much for my scalp. I still give 5stars because first time was great.