Just what you want - a perfectly clean (yet not clinical) environment with a calming atmosphere. Thai music plays softly in the background and the furnishings are tasteful. It's definitely not over the top swanky, but personally I'm not into that- because you know that your payment will be covering unnecessary trimmings! The waxing itself was one of the most painless I've ever had and the staff were very pleasant. Overall, highly recommended.
Whilst the decor and room was lovely, and the therapist very friendly, I found she was engaging me in conversation too much, and too much of the massage was a straightforward thai massage (some of it painful when elbows were used, or pressure on the spine which was probably dangerous, a common thing I have found with thai massages) rather than an actual hot stone massage. The hot stones only came on about 10 minutes before the massage was due to end, and they weren't used a great deal to really get into the muscles. It has reminded me that thai massage is not for me, and I thought I was getting a mostly hot stone massage. Very nice staff though.
Had a massage and facial, massage was excellent, facial was fine but probably not their strongest point. Would revisit. Overall a positive, enjoyable experience, definitely recommend.