Good firm massage from Pat, very skilled masseuse, there was a bit of confusion over the booking but all was resolved fairly swiftly and the overall service was good. To apologise for the confusion I was given a complimentary foot scrub as well.
They called me after I made this booking and told me the stylist wasn't available. I asked to just cancel the appointment and have my money refunded. Hasn't been done and am chasing them.
Previously, had made an appointment that the stylist just didn't turn up for. Why take a booking if you don't have the people available? Terrible customer service.