In over a year that I've been coming here, this is the first time I'm a bit disappointed my a massage. The therapist focused ONLY on applying pressure and didn't stretch me out at all. Also, her nails were a bit long so she was literally scratching me for the one hour of the massage: not pleasant.
That being said, I've been here so many times it was likely that eventually I'd have on not-so-good experience.
I decided to book at the last minute and my usual therapist wasn't available. Her replacement was very pleasant but I got the impression that she was relatively inexperienced. I got a pleasant and relaxing massage but I was really looking for a firm Thai massage so not quite what I was looking for on this occasion.
I had the half hour bespoke massage which ended up being a combination of thai massage stretches and Swedish type muscle work. Did my whole body for circulation and then focussed on my back and shoulders using oil. My massage therapist Pat was fantastic! She really eased the tension pain in my neck and worked out some knots that have gone overlooked in other massages even though we only had a short time. She said she could make it even better with repeat appointments. I will definitely go back. If you're very tight and want a massage that really works rather than just glosses over the surface, I highly recommend. Good value for London with the Treatwell discount. Not too far a walk from Baker Street station. All the staff were really nice.