I have been going to this place for over 2 years and despite the fact that it is a different therapist who provides the treatment each time i go to this place I am overall very pleased with my experience.
Last weekend I made a booking out of working hours. The next morning I found a confirmation in my inbox for an appointment moved by 15 mins - which was not a problem. However, 20 minutes before the actual appointment, when i was already on the way there, i received a call telling me that no therapist would be available to provide the treatment for me.
i understand if u have a shortage in staff, however i do not understand that u were not aware of this fact until 20 minutes before the actual appointment. u ask for a 24 hour cancellation notice period, and yet you cancel 20 minutes before an appointment. this is truly unacceptable.
i am extremely disappointed and will consider alternatives in the future.
Friendly staff and a nice, quiet & relaxing treatment room. I was impressed, sometimes this treatment is pretty painful, this hardly hurt at all. Overall very good!
Walls are very thin so you can hear everything, but that doesn't detract much from the massage itself which is amazing. Really painful in parts, but not unbearable and you know that it's going to feel really good afterwards. If you're looking to completely relax, it's not that sort of massage, but if you have proper aches and pains in your muscles, they really know how to release the tension. It's a really no-frills type of place, but don't be put off; massage is great.