I've been here plenty of times as it's a nice venue and the massages are generally good, however on this occasion I booked a 1+1/2 hour hot stone massage, but the hot stones were used for no more than 3 minutes! So it can't really be called a hot stone massage. The massage was okay, but I asked for firm yet it was painful at times, which was unexpected as previous therapists have got the 'firm' massage just right.
I have been to this venue a few times and they were always good with the lovely therapist who knows how to work on my body like magic but my recent experience with this new therapist was very unpleasant. I just wanted it to end and ending was poorer. She just played with my hair for 5 minutes like killing time. I wish I could choose a right therapist via Treatwell website!
This massage was wonderful and I felt great after. I would just recommend that they ask customers in the waiting room to turn off their phones as this was distracting.