We went for a couples massage on Valentine's Day and were set aback by looking at the ambience which wasn't that great. Also I booked well in advance but still missed out on a one great room they have downstairs. However, the massage was fantastic and the team were great to take care of both of us from start to finish. The receptionist/owner was also fantastic who took time to talk to us about the products etc like we desired.
So 100% on the treatment but only if ambiance can be worked up then it would be 5 stars all the way!