My appointment was for 5 pm but I happened to be around the area earlier than expected so I called to anticipate it by a half hour and they were very accommodating. I had been on my feet for a week straight and was very sore as I explained to the therapist and she focused on the areas I had specified, she checked in with me every now and then to make sure the pressure was fine which it was. Very friendly staff and a relaxing atmosphere - I will definitely go back.