This was the second time I'd been to the spa. First time I was welcomed as soon as I walked in and my treatment was started early. This time when I arrived there was no-one on reception. After about 15 mins a staff member arrived and eventually I was taken into a treatment room 15 mins late to start my treatment. This was a shame as the massage and therapists are really excellent. I hope this lack of staff was a one off. I highly rate the massage which was thorough and firm - which I requested.
The massage was amazing. When we arrived, the staff were all lounging around on their phones, and it almost felt like we were interrupting them.. the welcome could have been more attentive and better service, however, the massage was great!