I became a client of the Thai London Therapy years ago. I remember at the time having my massage close to the gym, despite the noise I actually preferred it, as I could relax more and felt that I had more privacy. I believe they reduced the rooms, and what it feels like to me is that people are rushed in and out and the slot availability is at times quite limited, not to mention the staff not having proper breaks throughout the day.
The wax itself was very well done, very efficient and quick with friendly and chatty staff. This was one of the least painful waxes I have had. This would have been 5 stars but unfortunately my appointment was over 30 minutes late which delayed my plans significantly for the evening. I was told by the staff on my arrival that they were running late but I didn't expect it to take this long.