Staff was lovely, atmosphere could be nicer and making it more of an experience (I've been to other places for a similar price but they included a nice hot or cold tea; nice foot wash; decoration?). The massage was okay, but not the style I am used to and did not as effectively help relieve tension in my shoulders/neck/upper back (pretty light touch).
I originally booked a facial but then decided to add in a half hour back massage and was I glad that I did! It was just what I needed. Very professional therapist. Really worked the knots in my shoulder so much so that I felt tender the next day but that's a good thing. As a massage therapist myself I would thoroughly recommend this place. Just be sure to inform staff of any pre-existing skeletal/muscular problems before you start being pulled about :-)