Everyone was very welcoming and I did not have to wait. I was asked how I wanted my hair to be cut and the stylist checked several times throughout the cut if I was happy with it. The stylist said most of the staff had worked there for years and that it was a great place to work which was lovely.
Rachel took her time to discuss with me about what we could do and I really liked the style. The place is busy but everything is well organised and it has a friendly vibe.