As I came in I had to wait for 20min but I didn't mind that. The waxing was done so quickly that it felt as though they wanted to get rid of me as soon as possible. I had wax left on my top in the end. Also as I had plans straight after, I had to cancel that because I had bits of wax left on my legs which kept on getting stuck to my skirt and to remove that I had to scrub my legs for 15min. Also not all of my hair was removed. The lady who did my waxing seemed irritated and upset, she was talking a lot about her life which made me feel a little uncomfortable but maybe that's just me. Overall I would recommend this if you need your waxing to be done quickly but it's definitely not as professional as many other places.