The nail manicure lasted for 1h instead of 30 mins. The lady that was doing my mani was inexperienced and she didn't do a good job. Unfortunately, i won't come back to this salon.
Disappointing as the new owner has opted to use Blue Sky gel as opposed to Shellac which the old owner supplied. I don’t believe Blue Sky have EU certificates and shouldn’t be used over here...presumably they buy these in from China for minimal cost! Just read the reviews online about Blue Sky! I won’t be using them again which is a shame as i was a loyal customer.
Really nice venue and relaxing massage. It wasn't firm enough for me despite asking for it to be so and I felt she was really fishing for a tip at the end and leaving became quite awkward.
I have been going to Ying Thai massage for about two years for Shellac Manicure and in my opinion the standard of professionalism has taken a total nose dive in the past couple of weeks. There has been almost a complete changeover in all staff, which is fine in most circumstances however the new staff have absolutely no sense of customer service whatsoever. When I sat down in the nail chair the lady gave me about 10 seconds to review the colour wheel before snatching one of my hands and starting the manicure. When I said I needed another minute to choose my colour she insisted on grabbing my hand and beginning filing, before even asking me what shape I wanted. I had to look through the colour wheel with one hand which was cumbersome and I felt very rushed. Throughout the whole manicure an older lady stood over my table loudly eating a banana and speaking in Thai to my technician. They acted as if I weren't even in the room or that I was an inconvenience interrupting their conversation. A real shame that it was such a bad customer experience as the salon is very well priced, super convenient and the standard of work is very good for the price. Sadly I'd rather pay a couple more pounds and not feel rushed in my purchase and to be made feel like an inconvenience rather than a customer.