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Venue rating

4.4

89 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Grand Hotel, Eastbourne
Grand Hotel, Eastbourne
The Grand Hotel,
King Edward's Parade, Eastbourne, East Sussex, BN21 4EQ
United Kingdom

Hotel Spa

Grand Hotel, Eastbourne
The Grand Hotel,
King Edward's Parade, Eastbourne, East Sussex, BN21 4EQ
United Kingdom

Opening hours

Mon - Fri 6:30 am - 10:00 pm
Sat - Sun 7:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Grand Hotel, Eastbourne part of Elite Hotels

Affectionately known as The White Palace, the hotel commands breathtaking views of the sea and the dramatic cliffs at Beachy Head.

Grand by name but not by nature, The Grand Hotel in Eastbourne is not only the only 5 star luxury hotel to be found on the British coastline, we’re also one of the friendliest. The Grand is a landmark on the Eastbourne seafront, where we have been looking after generations of returning happy families, and we often welcome back parents, who first stayed with us as youngsters, checking in with children or grandchildren of their own.

The Grand stands out amongst other Eastbourne hotels being only a short walk from the Pier in one direction, and the glorious Sussex downs in the other, so we are ideally located for exploring this charming corner of East Sussex. Few hotels offer such a complete range of leisure facilities including a luxury outdoor swimming pool, special holiday packages for children and a choice of dining options that includes arguably the finest gourmet restaurant on the entire south coast.

However, we believe it’s our unique blend of friendly service that’s just as important for bringing families, business people, young romantics and anniversary couples back to The Grand Hotel time and time again. Many of our staff have been with us for ten or twenty years or more. It’s as if they find The Grand just as hard to leave as our guests do.

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 89 reviews

5 stars 44
4 stars 31
3 stars 10
2 stars 2
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (1)
  • Steam and Sauna Therapy (22)
  • Face
  • Facials (3)
  • Facials - Men's (1)
  • Fitness
  • Swimming (24)
  • Massage
  • Aromatherapy Massage (1)
  • Therapeutic Massage (30)
  • Nails
  • Manicure (1)
  • Pedicure (1)
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Have you been here? Write a review
Verified review Visited August 2016
Posted 1 day ago
We had a fantastic time at this hotel and spa. The staff were very friendly and nothing was too much trouble for them. Our room was bright and spacious. We could have done with an iron and board. The spa staff were very helpful and we thoroughly enjoyed the treatments we had. All together we were very pleased with our break and I would recommend this hotel to anyone.

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Verified review Visited August 2016
Posted 5 days ago
I went for a One Night Relaxing Spa Break and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 1 week ago
A fantastic break. The staff were very attentive at all times. Our evening meal was superb and breakfast was excellent quality and a wide choice available. What was also lovely were the additional touches, such as biscuits with afternoon tea, chocolates with nightcap. Our spa treatments were good and staff were lovely. The indoor pool area, a little tired and did not live up to the rest of the hotel.
We would not hesitate in booking there again and plan to return soon.

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Verified review Visited August 2016
Posted 2 weeks ago
Have told friends and work colleagues what a wonderful place it is, how helpful every body was, value for money. I will be returning in the near future.

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Verified review Visited August 2016
Posted 2 weeks ago
Perfect 😊

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Verified review Visited July 2016
Posted 4 weeks ago
Not wowed at all for the price for 2 people- no AC in the rooms- curtains don't block out any light- shower rail looked as it was bending, cold/hot water didn't really work so well.
Breakfast took forever and people looked stressed.
Again not bad but not grand- sorry guys you need to step up your game- you're not focussing on the detail- that's what make something great! You can do it- I'm cheering you on!

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Verified review Visited July 2016
Posted 4 weeks ago
I went for a Special Offer - Bed and Breakfast with use of the Health Club facilities. and have awarded it 4 stars.

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Verified review Visited July 2016
Posted 1 month ago
I went for a One Night Soothing Spa Break and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 1 month ago
N

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Verified review Visited June 2016
Posted 2 months ago
Music in pool are, magasines (like Elle etc) and some small snacks like fruits would give more value. Staff was lovely and food/drinks very good. For the price we paid I would have waited bit more but because of the staff and food/drinks the overall experience was 4*

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Verified review Visited May 2016
Posted 2 months ago
I went for a One Night Relaxing Spa Break and have awarded it 5 stars.

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Verified review Visited May 2016
Posted 2 months ago
A very grand building with helpful staff, comfy beds and a delicious breakfast. The spa was surprisingly spacious with good facilities.

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Verified review Visited May 2016
Posted 3 months ago
Staff and service were second to none. The hotel was clean and decor and facilities were to a high standard. Breakfast was amazing. The only thing I could fault was that the massage wasn't for the full time as advertised!

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Verified review Visited April 2016
Posted 4 months ago
The hotel is very grand by nature with all original features. The furnishings match this style and it makes the hotel have a period feel to it. We were taken by surprise when upgraded to a suite due to our visit following our wedding & a congratulations card was a lovely touch. The sea view from balcony was exceptional. Great location and the staff could not do enough for you, all very warm and polite.

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Verified review Visited March 2016
Posted 5 months ago
Great hotel, friendly staff, spa facilities were small but wasn't very busy allowing my husband and I to enjoy the pool, steam room and jacuzzi. A really pleasant stay by the coast, we both felt relaxed and the service around the hotel was first class. Being 5 months pregnant , they didn't have any suitable massages so I opted for a 30min facial, which really good.

Location is great too, right by the sea, pier and lots of places to eat/dine - the hotel restaurant is expensive (£40-£45 per head), but lots of choices in town.

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Verified review Visited February 2016
Posted 5 months ago
Excellent stay and food was lovely, really great value for money. Was very sad to only stay 1 night, would have loved a 2 night break

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Verified review Visited February 2016
Posted 6 months ago
Relaxing weekend away. Lovely newly refurbished room. Wonderful breakfast buffet with a varied menu.

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Verified review Visited February 2016
Posted 6 months ago
It was an overall lovely experience

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Verified review Visited January 2016
Posted 7 months ago
The Grand Hotel is a fabulously olde-worlde English hotel. The staff were fantastic - highly professional, friendly and attentive. The ambience was calm and relaxing. The hotel is clean and traditionally furnished and feels very spacious. The bedrooms were large and comfortable, with a small but sparkling bathroom with a decent shower and very thick, fluffy towels and robes. We ate lunch, dinner and breakfast there and the food was good - fairly traditional style.
The spa has a small pool, Jacuzzi, sauna and steam room as well as the treatment rooms. All were clean and enjoyable to use. The women's changing room was tiny and rather cramped - thankfully we could go back up to our rooms in our robes to shower and dress! When the pool area is busy (used by families staying in the hotel), there is not really enough seating/beds around the pool. The treatments were good and the spa staff were lovely. There is also a small gym with some cv equipment, weights machines and free-weights, which was empty when I used it early Sunday morning.
All in all a lovely weekend away!

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Verified review Visited January 2016
Posted 7 months ago
I went for a One Night Relaxing Spa Break and have awarded it 5 stars.

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