I lost a lot of my hair even though I asked for a refresh and a slight trim at most I was willing to lose 2-3 inches but lost around 5-6 on my layers. I was really shocked but it did look great, it just wasn't what I asked for or expected
Zara was great, I was slightly late & she still managed to fit me in, she has good attention to detail & spent her time on my cut to make sure it was perfect.