I never attended the appointment and contacted the salon via e-mail asking if I can reschedule without additional pay as I have prepaid here on Treatwell. The person responding to the e-mail - 'so called manager' did respond this is fine and I can book my appointment, which I did. After getting my nails done the lady at the salon had no clue that I paid nor about the whole situation and refused to call the manager or clarify this at all! Very disappointed and will not recommend it to anyone.