Easy to find, lovely welcome. Appt to sugar my armpits. I was a tad early, but was seen as soon as I arrived and offered some water. I was invited to a quite small room and advised what the process was and to get myself ready. I was given privacy and my beautician was very polite and courteous. Explained each stage and what was being used. Process took approx 10 minutes and I was very pleased with the outcome. I will definitely go back for a repeat when necessary.