I had shellac removed here and unfortunately the removal was done entirely with an e-file and hand filing, with no removal liquid. I hadn’t realised this would be an issue to be honest and only now realise this isn’t good practice! My nails are now extremely thin and bendy. One is painful where the nail has flaked in the middle.
The nails were initially left completely scratchy and rough until I asked them to be buffed but perhaps this was an error!
It’s going to take months to get them back to full health and this could have been totally avoided as it’s such a simple appointment.
I don’t like to write this as it’s clearly a new salon and they were very nice but I don’t want anyone else to have this experience.