I went for an underarm hot wax. The wax was unfortunately too hot and many times it felt like my underarms were burning. I let the therapist know, and she did try her best to cool down the wax by blowing on it, but I feel they should really be changing the wax warmer. She was also very inexperienced and took a good 25 minutes for both underarms, and also used wax strips to remove the hot wax.
It definitely wasn't worth the money!
Very welcoming and friendly place. The massage itself was excellent, the masseur having spent extra time to discuss any particular strains or tweaks that I wanted working on.