The actual facial was good and effective, but I didn't find the treatment very relaxing. For me, a very important aspect of a treatment like this is de-stressing, relaxing, and forgetting about the outside world for an hour. A little 3-minute head/neck/face massage at the start would go a long way towards feeling much more relaxed during the entire treatment, but instead the treatment started straight away with cleansing/extraction. I also wasn't too keen on the smells of the products used.