My therapist was working on nails before my appointment and did not wash her hands. She rested her hands on my face while working and there was a lot of tugging at my eyes throughout. During pauses she played on her phone, made personal calls and hot drinks downstairs. One eye became irritated during my appointment and I was chastised by the therapist for opening my eye, which I did not; a few hours later I removed a small hair from my eye. This isn’t what I expect from a professional salon.