I got a full head of highlights and a cut. My stylist (Asta) was very thorough which was great. However there was no consultation at the start, rather it was just me telling her what I had in mind. When I asked for her expert opinion, she gave me rather snarky (in my opinion) reply of "it's your hair", which was no help at all. She was quite unfriendly. I'm not one who likes to chit-chat during my hair appointment but there wasn't even a smile from her once and the atmosphere was AWFUL. In saying that, she did a good job on my hair which is obviously the most important thing, and it was good value for money.
Very happy with my experience and cut, the staff are lovely. Was held up slightly as the time was running over but I wasn't in a rush so no problem for me.
I keep coming back to this salon as the staff are beyond friendly and the price is not just amazing for central London but better than anywhere I've found in other areas! The staff are always willing to give me advice on new styles or colour and I always get compliments on my haircuts so they must be doing a good job :)