Greeted upon arrival. Friendly conversation and the beautician came to collect me at 2:04pm. My facial was at 2pm. Attentive and caring and asked if I needed to use the loo first. Clean and tidy room and relaxing music which was not too loud. Only thing I'd say about ambience is that you can hear the music and people talking coming from the main salon area. I was also offered a drink which is a nice touch. Enjoyable experience and very relaxed despite me being a first timer of the facial. Highly recommended!