The session started early but went on till late. I presumed from the looks of it that the woman doing my nails was new. It was a bit harsh and there is a small cut on my pinky finger as well. The removal was fine though, I expected it to look as nasty as it did after the removal. However the filing was quite a pathetic work. I asked her to leave a a round - natural shape. She wasn't using the correct item to file nails with.