I had booked a session that stated it was non-peak time to avoid delays that are expected with nail salons, however had to wait and extra 20 mins past my appointment time. Additionally i had booked a shellac removal and file and had to ask the lady several times to continue to remove the residue of the shellac or file the nail to make it smooth. I eventually gave up asking for it to be finished properly and bought a nail file to finish it myself, she was clearly rushed for time.