The highlights turned out decent and the hairdresser was nice, if I paid a super cheap price I would be more understanding / expectations would be lower, but all the hairbrushes lying around were covered in hair and the bristles were badly bent and fallen off. Clearly very old. Also when my hair was blow dried not a single product was used, not even heat protector which is super weird after bleaching. Overall would say you could go somewhere nicer for the price.