Not great, booked in for shellac removal and was 3 mins late to appointment downstairs as was waiting to book in upstairs. Therapist was already calling me to find out where I was. She started to furiously file off the top of my nail colour, then soaked my bare fingers and nails for approx 3 mins before filing all of the top layer of my colour and nails off quite roughly. Then I was told to wait outside for my friend to finish. Think I’ll try somewhere else next time.