Unfortunately I got burnt on my top lip due to the hot wax used for lip waxing instead of the strip wax . ( red mark across the right upper lip) I know it wasn’t intentional but I was only given a small bottle of Aloe Vera to apply on it daily. Was quite upset that there wasn’t refunded or obtain a slight discount on the service paid.
My therapist, Sara, was excellent - very thorough and professional, but the place itself was very unorganised. There was no loo roll in the loo and it took ages to get someone to eventually bring me a roll the size of a paper towels to use...When I asked two different people who worked there if they could help, they both said they were busy, before eventually getting the receptionist who was busy with someone else.