Splash - New Row Reviews
2 New Row, Covent Garden, London, WC2N 4LH
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5426 reviews
I went to Splash New Row to have a full pedicure done: I had my appointment at 1.30pm, but I arrived at 1pm, having left home earlier to do some shopping, being the location quite central. Problem is: when I came out of Holborn station, it was raining cats and dogs, so I decided to go straight to the venue: notwishstanding having an umbrella, I arrived at salon absolutely drenched, and when I got there no one at reception offered me to help me dry in some way, or I wasn't offered a cup of tea or a glass of water - which would have been nice while waiting - so I was not impressed by that.
Having waiting in my wet clothes, hair, shoes, in the haidressing area, finally (145pm - later than booked) the therapist (lovely and very professional and competent woman, I am absolutely very impressed by her and her work) came to collect me, and asked me if I had taken my flip-flops, which of course I hadn't, as it was not written anywhere - either on the description of the treatment on Wahanda, or on the voucher - that I should have taken my own flip-flops, therefore I thought they would have dried the nail polish in the very useful "oven" some salons use. Luckily, I had booked a manicure at the same salon afterwards, so she thought I'd had enough time for the polish to dry while having my manicure done.
The treatment in itself was very good, and I am very happy with the therapist: having a fungal nail, she even gave me some suggestions and advices on that.
When I finished with her and I started my manicure treatment, unfortunately the manicure therapist touched my feet, and the polish on my left toe was smudged - while having my manicure done the pedicure therapist reapplied the polish on that nail, but unfortunately by the time I left the salon it was still fresh, therefore when I got home it had smudged because I was wearing ballerinas, and I am not very happy with that, to be honest.
Finally, I might go back to Splash New Row, but:
- they must improve their customer service and reception manners;
- they either write on the voucher or on the website to take your own flipflops, or get something to dry normal polish quicker.
Treatment by B.Beautician 1
Please turn the overhead lights off when you leave the room for 15 minutes at a time. The lady that did my facial was out of the room more than she was in it. Found a wash cloth in the room and covered my eyes. Not the best ambiance. Would not use again.
Treatment by B.Beautician 5
Haircut was awful. Told him to leave the sideburns alone. He shaved them off and one side was longer than the other. One side was at an angle and the other straight across. Won't use them again.
Styled by S.Stylianos
Friendly staff, quick service, and a great haircut. Knew pretty much what I wanted and did a really good job. For the price I will definately go again.
Styled by S.Stylianos
Bit nervous when I first walked in, no one asked for my name or anything. But the lady I was to see was so apologetic for being late even though it was only by 5 minutes. Very friendly.
Will definitely go back!
Treatment by B.Beautician 5
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