Shellac manicure was OK, slight unevenness and tiny bubbles at the edge of the nail bed, but not a big deal as they aren't noticeable to others. However, after the exfoliating scrub was administered, I was told to wash my hands, and given a hand towel which was possibly used? There were LOTS of tiny hairs on it, presumably from someone else's hair cut. That aside, and if you don't expect a spa type experience, Splash provides good value for shellac manicures.