Splash - New Row Reviews

2 New Row, Covent Garden, London, WC2N 4LH

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Reviews are written by customers after their visit.

4.4
5433 reviews

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Written by our customers, so you know what to expect at each and every venue.
Overall a highly unpleasant experience, though my nails look OK. The beautician was very unfriendly and rough, was also forced to struggle with the shellac machine, which is broken, held together through a combination of tape and cotton balls. For the low price I'm not expecting a luxurious experience, just one that I want to run out of.
Attentive therapist
Had a Hollywood wax and have rated it 3 stars
Unfortunately after going to the 3 central splash stores for over a year now I have had a pretty bad full shellac manicure at New Row, usually excellent but this time my nails are smudged and chipping after one day, they look tacky and I didn't get a full scrub of my hands like usual, will be checking I don't have this person again
I had nice hair cut and more then that the staff is very welcoming. I enjoyed my conversation with my stylist which actually made me more comfortable in the environment as I generally feel little nervous at new places. Overall the treatment left me with a satisfaction of true value for money. My stylist Orli (I hope I have spelt her name correctly) is very good in customer service and made me feel comfortable throughout the treatment. I am for sure visiting again and going to get some other treatments on the menu as well. Cheers