I’ve been coming here fairly regularly for 3+ years for nails and sometimes waxes. It’s really started to go downhill over the last few months, topped off today by a very rude woman who said she was now the salon manager. I’ve seen her there on other occasions too. She’s rude and arrogant, with poor customer service skills. Some of the beauticians do a good job and pay close attention to detail. Others not so much. Don’t think I’ll be going back, I’d rather spend a little bit more elsewhere and get a better service and nicer attitude from staff.
I’ve had decent manicures at Splash before but it’s so variable depending on the
technician. This was lumpy and uneven with varnish so thick on some nails that it never set under the lamp, and spots missed on others. The technician ignored my preference on both length and shape leaving them short and uneven - I did point this out and ask for some to be smoothed out but she just made them worse, to which I just accepted didn’t want to lose more length. You get what you pay for.